We're happy to accept returns/exchanges that are in brand new, original condition and packaging within 14 days of delivery—we'll pay for shipping (US only)!
To set up a refund/exchange please fill out the information following the link below: http://support.caballerowear.com/
Returns must be requested within 14 days of the delivery date. They must be approved (http://support.caballerowear.com/ ) as they are only provided for products which are unworn and in their original, undamaged packaging. Once we have received your shoes, we will inspect them to ensure they have not been worn and are in re-sellable condition.
Once approved, we will then issue a full refund back to the original payment method, as long as the refund was approved prior to receiving the shoes and meet the return criteria. You will receive an email to confirm your return has been received and that your refund has been processed.
To Exchange an item, please start by following the link below; http://support.caballerowear.com/. All Exchanges must be approved (http://support.caballerowear.com/ ) as they are only provided for products which are unworn and in their original, undamaged packaging.
Once your exchange has been approved, you will receive a follow up email containing a return shipping label. Please RE-PACK THE ITEM IN ITS ORIGINAL PACKAGING with labels and tags still attached and also include the RMA # either in the package or on the box.
Once your shoes have been received, we will then ship out the new pair of shoes to the address we have on file.
US: Shipping for Exchanges is free of charge within the United States for one exchange per order. If a second exchange is requested, the cost of the second shipping will be covered by the customer.
International and Canada: If you wish to exchange your product and are an international or Canadian customer, you are responsible for covering the cost of shipping both ways as well as any customs/Duties fees.
Note: Please DO NOT RETURN TO SENDER, as the address the product came from is different then our return processing address. We will not receive your product and will not be able to issue a refund/exchange if the item is returned this way.
We only accept Exchanges for International and Canada Orders. All Duties and Shipping to be covered by the customer. If you elect to return your product and you are based outside of the United States, we will not be responsible for any duties/customs that you have paid.
**ALL SALES FINAL ON CUSTOM SHOE ORDERS as these shoes are made specifically for you. No exceptions.
**ALL SALES FINAL ON SALE ITEMS. No Exceptions as these shoes are all sold as is.
**ALL SALES FINAL ON BLACK FRIDAY/CYBER MONDAY/HOLIDAY PROMOTIONS. No Exceptions.
Will you refund the difference between the (higher) price I paid for my product and new (lower) sale price?
No. Although this might seem like a firm stance to take on this position, we ask our customers to understand that we are a small business making limited collections of artisan products. If a style is on sale it is because it is part of a previous season or collection and needs to be sold to make room for new products and promotions. The purpose of discounting the product is to encourage sales and shipping those products to our customers. If the product price is further reduced in the future it is because there is a limited amount of that specific material and that last bit of leather needs to be used up to the piece. Returns on sale items are typically outside of our return policy, so shipping the item back for a refund to just buy it again at the new lower price is typically not an option. We review every order by hand so we will notice any customers trying to abuse this policy.
All our products are shipped from Colombia, from our factory directly to your door. We do NOT hold any stock. We do have a US address to ship items back to in the care of refunds/exchanges.
8930 W State Road 84
Davie, Fl. 33324
Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of research and analysis. It may be disclosed to state and territory departments upon request, as required by law.