What most people don't know is that we are a footwear factory. When you buy a shoe from us, you are buying shoes from the source, the makers, that means you don't pay high retail markups.
The result, we are able to offer you a $400 shoe at a much lower price point without sacrificing quality.
Once your order is placed, we will ship within 24 (unless it is a pre-order). Once shipped, the order will arrive in 4-7 days, depending on your location.
For pre-orders & custom orders, the expected shipping date will be in the product description.
Yes, we offer next day shipping.
Good News! We offer the opportunity to make custom shoes. If you saw a pair of Caballeros from a previous collection that you would like to add to your wardrobe, email us at firstname.lastname@example.org. We will first look to see if we have that style and your size available and if not, we will help make sure to get them created for you.
Shipping outside the United States is at cost and the receiver will be expected to pay it’s countries' duties. Returns outside the United States are possible but the customer must pay return shipping. Caballero is not responsible for any taxes or duties imposed by local jurisdictions. Refusal to pay duties in a local jurisdiction is not grounds for returning a product however most circumstances will be evaluated independently. You should research and expect to pay duties when ordering internationally (outside of the United States). Should you refuse to pay these duties once the shoes have been shipped, no refund will be issued as these shoes can not be recovered by Caballero Wear.
We do not charge a restocking fee.
Yes. As long as your order has not been shipped, you can cancel you order. Once your order has shipped, we CANNOT cancel your order. Please inform us as soon as possible after ordering if you wish to cancel.